租車常見問題 FAQ

自駕租車須知與條款

1. 租車前 Before rental

Yes. Both the hirer and all drivers should be aged 25 or above on the pick-up day. Also, they are required to hold a valid and full class of Hong Kong Driving Licence or Foreign Driving Licence for at least 2 years* or above. (Licensed years under probationary class will be not calculated).
*To rent a MT car, the licensed years should be at least 5 years or above.

No. Due to the limitation by the terms and conditions of the car insurance, we are afraid that holders of a probationary class driving licence, or licensed years of a full class driving licence less than 2 years are not eligible to be the hirer or one of the drivers. It is because we are offering a comprehensive insurance which covers a larger scope of damage. While other car rental companies are offering the “3rd party insurance” only, which is the basic requirement by the law. Much appreciated if you could understand the insurance company is demanding the driver more strictly in this case.

It depends on whether you enter Hong Kong as “Hong Kong Resident” or “Foreign visitor”. If you enter Hong Kong with <HK ID Card> as a Hong Kong resident, you are only able to drive on Hong Kong roads with <HK ID Card> and <HK Driving Licence>. Driving licence issued by foreign authority or International Driving Permit is not allowed. Whereas if you enter Hong Kong with <Foreign passport (including Chinese Passport) / EEP of Mainland China / Macao ID Card> as a visitor, you could drive on Hong Kong roads with your own identity document and <foreign driving licence>.

Yes. Please ensure you enter Hong Kong as a “foreign visitor”. Which means:
  • 1. who is NOT a holder of HK ID card or DOES NOT intend to enter HK with HK ID card;
  • 2. who DOES NOT intend to stay in HK for more than 12 months;
  • 3. who is a holder of a foreign passport or other identity documents issued by government other than HK
  • 4. who is a holder of a driving licence issued by government other than HK. If the licence is not written in English, an International Driving Permit (in accordance with 1949 Convention) should be provided.
Also, you should fulfil the following requirements: 1. Aged 25 or above 2. With a licensed years of a full class licence at least 2 years (*To rent a MT car , the licensed years should be at least 5 years or above .)

Please note that all rental cars we are providing, are NOT ALLOWED to leave HK and driven to Mainland China or Macao through any routes. Please also note that all vehicles we are providing are NOT qualified under “Northbound Travel for Hong Kong Vehicles” or “HZMB Macao Port Park-and-ride scheme”. All cars do NOT equip with car licences and valid car insurance applicable for Mainland China or Macao. Therefore, all rental cars are not allowed to leave HK and enter Mainland China or Macao.

2. 保險 About insurance

Yes. The car rental fee has included a comprehensive insurance. It covers the damage of our car (not including the driver), damage to the cars or properties of third party and the injuries of the third party. The maximum liability arising out of one accident: HKD2,000,000 for third party properties; HKD100,000,000 for personal injuries. Please note that it is valid only if the car is driven by the hirer or named driver(s).
🚫 There is NO car insurance without any insurance excess or free of liability in HK.

Yes. The comprehensive insurance we are providing consists of 2 deductibles: [Own damage] and [Total loss or theft]. Depends on car models, the deductible for [Own damage] is in between HKD25,000-HKD40,000 per accident. Whereas the deductible for [Total loss or theft] is in between HKD40,000-HKD80,000 per car. Total loss means the repair cost is greater than the existing value of the car. It is not necessarily that the car has been severely damaged.

Yes. Upon picking up the car, a deposit equivalent to the insurance excess will be collected. The actual amount depends on the car model. It is HKD25,000 for most of the car models, whereas HKD30,000 or HKD40,000 will be applied to some car models. There are 3 ways to pay the deposit:
  • (1) Pre-authorization of credit card (Recommended): by holding the credit limit for one month. The credit limit will be released automatically after expired. It’s more convenient as no refund application will be required.
  • (2) Cash: the hirer must come to Kwun Tong Office and collect the cash deposit in person a month after the returning.
  • (3) Bank transfer: the refund will be processed a whole month later after the returning.

No. Sorry that we don’t provide such arrangement currently.

3. 預約前 Before making the reservation

No, there isn’t any mileage limitation for each rental currently.

If you would like to let children to take the car during the rental period, customer could prepare their own one, or use our car seat rental service for HKD100 per chair per rental period. We could arrange 2 child car seats maximum each time (1 chair maximum for 2-seater cars). Prior reservation is required as seats are limited.
According to the HK laws, starting from November 1, 2025: unless child passengers aged below 8 reach a body height of 1.35m, they must use child restraining devices (CRDs) in private cars irrespective of sitting in the front or rear seats. Passengers aged 8 or above, or with a body height of at least 1.35m must either use a CRD or wear an adult seat belt. Otherwise, the driver must not drive the car on any road.

If you need an additional delivery and collection service at other places other than Kwun Tong Office or Kwai Chung Office during our office hours, please confirm and make prior reservation with our staff first. Additional charges are as below:
  • <Kowloon> HKD200 per journey
  • <HK Island> HKD300 per journey
  • <New Territories> HKD400 per journey
  • <Lantau Island (Non-restricted roads in Northern Lantau only)> HKD500 per journey
*For service to be arranged during non-business hours, please contact us first and a separate quotation will be required. Please make a prior reservation with our staff.

All body colours of the cars are on request only. We will try to arrange your preferred colour, but NOT GUARANTEED. As the car maybe unable to be provided due to mechanical failure occurred suddenly or involving in an accident.

Although there is no deadline for reservation, we still recommend our customer to check the availability and make reservation in advance, in order to have more choices and more flexibility on car models. Much appreciated if you could understand there are very limited choices available for enquiries which close to the pick-up day. The cars are available under the first-come-first-serve basis.

4. 用車期間 During the rental period

You need to sign up a “typical” account at the HKeToll system. We will associate the car number to your own HKeToll account on the pick-up date for you. You could pay the tunnel toll fee by yourself afterwards. Remember to settle all outstanding fees before returning the car, so that we could help to disassociate the car number for you. Please note that since the default grace period is 14 days, remember to settle all outstanding fees at least in time for any rental period longer than 14 days. Otherwise, surcharge will apply by HKeToll in this case.

No, there isn’t any camcorder on board due to privacy issue. You may prepare and install your own one if necessary. However, please don’t alter any facilities on the car to enable the 24-hours recording. It may cause a large amount of power being consumed, leading to unstable voltage.

We are providing a pet-friendly car rental service. Customers are welcome to ride with their lovely pets. However, to maintain a clean and hygienic interior while riding with their lovely pets, we would like to ask our customers to work with us for the following suggestions.
  1. Try to let your pets go to toilet before boarding, or wear diapers for them.
  2. Try not to let your pets eat too much. Prepare a sanitary bag just in case of vomiting.
  3. Brush the hair before boarding and put a towel or car mats for pet inside the car. This helps to prevent too much animal hair remain on the car.
  4. Help to clean your pets after taking them to beach or playing on a muddy floor before boarding.
As a friendly reminder, if we anticipate stubborn stains (e.g. spilled drinks, vomitus, muddy water, sewage), unpleasant odour, certain amount of animal hairs or excreta have been found inside the car, a cleaning fee of HKD1,500 will be liable.

<Troubleshooting>
For any issues or questions related to the car controlling, appreciated if you could scan the 2 QR codes which sticked at the right upper corner of the windshield.
  • Blue QR code: Troubleshooting / Usual rules on HK roads / Returning procedures (including locations of nearby petrol stations)
  • Red QR code: Procedures to handle an accident.
<Emergency calls>
If the engine could not be started as usual, or experiencing any unusual performance due to flat tyre or involved in an accident:
  • During office hours: please call +852 3768 4977 first.
  • For non-office hours / towing service: please call +852 6323 3533 for our designated towing service provider. Please let them know you are a customer of Vang Iek (Pronounce as “Woo-uh Yek” in Cantonese) who needs the towing service.

  • If you received a traffic ticket for <illegal parking> (which bearing the Car’s licence number): please keep the traffic ticket until the day you return the car. Please hand in the penalty ticket together with the penalty in cash to our staff upon returning.
  • If you received a traffic ticket for the <violation to the law by the driver> (which bearing the driver’s name): you may settle the penalty by yourself.
However, if your rental period is longer than 2 weeks, here are the solutions:
  • (1) <Bank transfer>: Please make a bank transfer of HKD400 to our bank account. Finally, please send the penalty ticket photo and the bank transfer record to us through WhatsApp.
  • (2) <Pay by yourself>: Please provide the traffic ticket with printed text to prove paid or the bank transfer record, as well as the penalty ticket photo, send them through WhatsApp.

We strongly recommend not to drive the car out during No.8 or above tropical cyclone warning or black rainstorm warning and try to park the car at a safe indoor place. It helps to eliminate the property loss and personal injuries caused by strong wind, debris or flooding. Please note that if there are any damage to the car, third party property loss or personal injuries due to driving or improperly stored during severe weather, the insurance company may refuse to cover such loss, and the hirer is liable for such responsibility.

5. 還車 Return the car

Yes, please advise your preferred returning date and time within the business hours at least 1 working day in advance if you wish to arrange an early returning. Please note that no refund (even on a pro-rata basis) will be applicable for an early returning.

If you wish to extend the current rental period with the same car, we recommend to inform us at least 2 weeks before. If there are no other reservations after the original rental period, we could arrange the extension for you with the same car. Simply make a bank transfer of the rental fee for the extension and sign the new agreement upon returning the car. If the car has been reserved after the original rental period, the extension could not be arranged. In this case, we have to discuss the extension with you for other car types. You have to return the car once the original rental period ends, and swap to another car.

  • <Gasoline car> Return in full tank will be required (To be defined by the needle position of the fuel gauge upon returning.) We could refuel it for you by charging the rack rate of the petrol station with a HKD100 administrative fee.
  • <EVs> Return it with at least 25% of battery level. If the battery level is under 25%, we could recharge it for you by charging a HKD300 administrative fee.

Yes, you could assign your friend or family members to return the car for me. They must be registered as one of the named drivers in advance. Please note that all drivers must fulfil the age and licensed years requirements also. Upon returning, they will be asked to sign on behalf of you to agree the car’s condition on the car examination sheet.

Basically we accept the returning during our office hours only. Since our staff need to perform the checking and verify with the customer upon returning, we are unable to arrange a self-dropping car returning service at night.
We are providing a Sunday night early returning service during 20:00-22:30: The service is available at our Kwun Tong Office and must be reserved in advance. The service is available for Sunday night which next day (i.e. Monday) is not a public holiday.

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 (852) 3768 4977

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Shop Address

Kwun Tong office
(Pick-up & Returning location)
Room 1801, 18/F, One Pacific Centre (OPC), 414 Kwun Tong Road, Kwun Tong


Kwai Chung service point
Service point for pick-up & returning
(prior reservation required)
Unit 1, G/F, Vanta Industrial Centre, 21-33 Tai Lin Pai Road, Kwai Chung, NT